WHAT CLIENTS DECIDE ABOUT YOU IN THE FIRST 15 MINUTES

As designers, we’re trained to focus on the work, like planning spaces, sourcing materials, constructing drawings, and working with contractors.

But long before the design begins, something else is happening.

In the first few minutes of meeting you, clients are already deciding who you are, whether they trust you, whether you’re leading the process, and whether they feel confident placing their project in your hands.

No pressure, right?

As designers, it’s critical to learn how to interact with clients and shape these early first impressions without performing, over-explaining, or people-pleasing.

On August 19 at 9:00 AM PT, join Genevieve and guest expert Matt Moran, TEDx speaker, facilitator, and coach on communication strategies, for a live Key Call focused on the subtle signals that shape client perception in the first 15 minutes.

Together, we’ll explore how to:

• Understand what clients are subconsciously evaluating when they meet you
• Establish authority and trust without over-performing
• Communicate confidence without slipping into people-pleasing
• Set the tone for a collaborative, respectful working relationship
• Lead conversations in a way that earns genuine client buy-in

If you’ve ever left a consultation wishing you had shown up differently, this session will help you understand the small shifts that change how clients experience you from the very beginning.

Our monthly ”Key Calls” are typically reserved for members.  If you’d like to join us for future events, Sign up now!