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Refund Policy

This agreement (“Refund Policy”) provided by CIRCA GENEVIEVE ID, LLC, a California Limited Liability Company (“Circaphiles” “we” “our”), shall govern any refunds issued, effective as of September 1, 2020.

  1. Definitions
    1. Member: Any person or entity who uses Circaphiles’ website, directory, services, and/or software shall be referred to as “Member”.
    2. Membership: Circaphiles provides the opportunity for Members to purchase an annual subscription to access Circaphiles’ service directory, which includes access to a global network of trade-preferred and boutique retail resources and service providers around the world.  Such subscription shall be referred to as “Membership”.
    3. Membership Dues: The annual or monthly fee payable in exchange for Membership shall be referred to as “Membership Dues”.
    4. Membership Term: The 12-month period following the date Membership benefits are commenced shall be referred to as the “Membership Term”.
    5. Concierge Services: Circaphiles offers Members the opportunity to obtain the assistance of a Circaphiles certified personal shopper to assist a Member with their interior design needs.  Such service shall be referred to as “Concierge Services”.
    6. Member Agreement: The agreement Member is bound by with respect to the terms and conditions associated with the use of Circaphiles membership or services shall be referred to as “Member Agreement”.
  2. Terms of Refund Policy

Circaphiles does not sell or warrant any products listed or advertised on our website.  As such, Circaphiles is in no way responsible for the refund, return, or exchange of any products listed or advertised on our website.

However, Circaphiles does provide certain memberships and services.

Membership Dues are refundable, only if 60 days have not elapsed since the start of the Membership Term and Member has not accessed their subscription to Circaphiles’ member service directory or any other paid service provided by or on behalf of Circaphiles in that time.

 

Concierge Services will be refundable prior to any services being rendered.  However, once Concierge Services are commenced in any way, the fee paid for Concierge Services shall become non-refundable and no pro-rated amount of unused services will be refunded.

 

Notwithstanding anything to the contrary contained herein, in the event a Member is in breach of their Member Agreement, no refund will be issued.

 

No other refunds or returns will be issued by Circaphiles for any reason.